2022-2024

2022-2024

KPMG Australia

Consulting Knowledge Manager

• Provided Risk Management through de-identification (sanitisation) client related material prior to sharing

• Sharing of sanitised Proposals, Project Deliverables, Case Studies and Templates for re-use and to expedite creation of new engagement materials

• Identified high risk issues in SharePoint and Teams sites
• Managed Templafy vendor for reporting

• Collaborated with team members in Australia, US, UK and India

• Conducted monthly Knowledge Management training sessions

KPMG Australia

Consulting Knowledge Manager

• Provided Risk Management through de-identification (sanitisation) client related material prior to sharing

• Sharing of sanitised Proposals, Project Deliverables, Case Studies and Templates for re-use and to expedite creation of new engagement materials

• Identified high risk issues in SharePoint and Teams sites
• Managed Templafy vendor for reporting

• Collaborated with team members in Australia, US, UK and India

• Conducted monthly Knowledge Management training sessions

2018 - 2022

2018 - 2022

Department of Education Qld

Knowledge Leader

• Wrote Knowledge Management Framework including processes, KPIs, governance and reporting

• Consolidation of ServiceNow data and other sources for reporting in Power BI and steering direction based on key and seasonal measures

• Assured IT services and systems for 85,000 statewide users across 1,300 schools through managing 7,000 knowledge articles and collaborating at all levels across the department
• Participated in ServiceNow re-platforming project, worked with ServiceNow staff and DoE staff to re-design and test knowledge processes, including UAT execution with selected team members and end users

Department of Education Qld

Knowledge Leader

• Wrote Knowledge Management Framework including processes, KPIs, governance and reporting

• Consolidation of ServiceNow data and other sources for reporting in Power BI and steering direction based on key and seasonal measures

• Assured IT services and systems for 85,000 statewide users across 1,300 schools through managing 7,000 knowledge articles and collaborating at all levels across the department
• Participated in ServiceNow re-platforming project, worked with ServiceNow staff and DoE staff to re-design and test knowledge processes, including UAT execution with selected team members and end users

2014 - 2018

2014 - 2018

Airbus Australia Pacific

ISO9001:2015 Project Knowledge Manager

• Wrote Knowledge Framework, defined processes for ISO9001 Quality Manual

Knowledge Manager

• Maintained knowledge base

Senior Support Technician

• Assured Defence Force aircraft fleet through managing complex issues and systems

Airbus Australia Pacific

ISO9001:2015 Project Knowledge Manager

• Wrote Knowledge Framework, defined processes for ISO9001 Quality Manual

Knowledge Manager

• Maintained knowledge base

Senior Support Technician

• Assured Defence Force aircraft fleet through managing complex issues and systems

2000 - 2014

2000 - 2014

Berri / National Foods / Lion Nathan

Regional Support Analyst

• Project managed RF Gun rollout to 16 sites nationally

• Project managed warehouse relocation:  Stapylton to Morningside

• IT commissioning for $7M milk order packing robot

• Milk tanker onboard computer upgrade for Queensland sites

• IT and communications rollout for new Berri juice facility in Lytton Qld

Berri / National Foods / Lion Nathan

Regional Support Analyst

• Project managed RF Gun rollout to 16 sites nationally

• Project managed warehouse relocation:  Stapylton to Morningside

• IT commissioning for $7M milk order packing robot

• Milk tanker onboard computer upgrade for Queensland sites

• IT and communications rollout for new Berri juice facility in Lytton Qld

2020 - 2022

2020 - 2022

Application Development - Ruby on Rails

Got Your Back Mate: NDIS Support Management System and Client Portal

• Australian hosted, highly secure, database encryption at-rest

• Bare metal VM build with full Ansible DevOps automation

• Multi-tenanted, multi-user with permission and role based security

• Support Worker Invoicing, Receipting, Notes, Policy and Procedure

• Client Portal - Track NDIS claims, Invoice Remittance

Application Development - Ruby on Rails

Got Your Back Mate: NDIS Support Management System and Client Portal

• Australian hosted, highly secure, database encryption at-rest

• Bare metal VM build with full Ansible DevOps automation

• Multi-tenanted, multi-user with permission and role based security

• Support Worker Invoicing, Receipting, Notes, Policy and Procedure

• Client Portal - Track NDIS claims, Invoice Remittance